Stabilize Your ERPNext System
Stop struggling with downtime and bugs. Get certified L1-L3 Support, safe version upgrades, and custom development from a dedicated team.
Because go-live is just the beginning.
The Cost of Freelancer Support
Is your ERPNext implementation suffering from neglect? We replace chaos with professional, process-driven engineering.
Ghosted by Developer?
Failed Upgrades
Performance Lag
What's included in AMC?
All the ways we keep your ERPNext healthy — functional, technical, and infra support.
Functional L1/L2
Support for your end-users. We answer “How do I do this?” questions and fix data entry errors.
- User Training Ad-hoc training sessions via Zoom or Meet for new employees and process changes.
- Data Correction Fixing stock ledger mismatches, payment posting mistakes, or GL entry errors.
- Configuration Setting up new Workflows, Naming Series, Print Formats, or Permissions.
Technical L2/L3
Code-level fixes and enhancements. We maintain and extend your ERPNext / custom apps safely.
- Bug Fixing Debugging Python/JS errors, failed background jobs, and broken workflows in custom apps.
- Report Building Creating complex SQL Query Reports, Script Reports, and dashboards.
- Print Formats Pixel-perfect Jinja/HTML print layouts for invoices, delivery notes, and labels.
DevOps & Infra
Keeping the engine running. We manage the Linux / Bench layer so you don’t have to.
- Version Upgrades Safe migration (for example, v13 to v15) with full backup and rollback plan.
- Performance Tuning MariaDB configuration tuning, Redis caching, and background job optimisation.
- Security SSL renewal, Fail2Ban setup, and regular OS patching & monitoring.
How we take over a messy project
Transitioning vendors is scary. We use a standardized 30-day “Audit & Stabilize” process to ensure zero disruption to your ERPNext operations.
Code Audit
We scan your custom apps for security issues, N+1 query problems, deprecated APIs, and hard-coded business logic.
Infrastructure
We secure your Linux / cloud setup, configure backups & monitoring, and tighten access so your ERPNext stack is safe and stable.
Stabilization
The first two weeks focus on fixing “Critical” and “High” bugs, cleaning technical debt, and stabilizing key business workflows.
Optimization
Once stable, we tune performance, improve UX, and start structured new feature development with clear milestones and SLAs.
The "Life of a Ticket"
We don't just fix things; we follow a rigorous ITIL-aligned process to ensure quality and prevent regressions.
You raise a ticket via Email or Portal. Our L1 team categorizes it by priority (P1–P4) within 1 hour.
Assigned to L2/L3 engineer. Fix is developed in a “Staging” environment, never directly on Production.
You verify the fix on Staging. Once approved, we deploy to Production during off-peak hours.
Support Portal
- SUP-2401 Production Plan ErrorIn Progress High
- SUP-2398 User Permission UpdateResolved Low
- SUP-2392 Slow Report LoadingTesting Medium
Flexible "Hours Bank" Pricing
Purchase a block of hours. Use them for Support, Training, or Development.
No monthly “use-it-or-lose-it” pressure.
Starter
For minor tweaks & bug fixes
- Valid for 3 Months
- L1 & L2 Support
- Email Ticketing
- 48h SLA
Growth
For stable maintenance
- Valid for 6 Months
- L1, L2 & L3 Support
- Priority Portal Access
- 24h SLA
Scale
For active development
- Valid for 12 Months
- Dedicated Tech Lead
- Architecture Review
- Code Reviews
- 12h SLA
Enterprise
Mission-critical ops
- Dedicated 24/7 Pod
- Guaranteed Uptime
- On-site Visits
- Strategic Roadmap
Specialized Add-Ons
Fixed-price packs for common ERPNext requirements like print formats, complex reports, and focused development sprints.
Print Format & Report Pack
Perfect for when you need professional invoice designs or complex MIS reports without buying a large support block.
- 5 Custom Print Formats (HTML/Jinja)
- 2 Complex Script/Query Reports
- Branding & Layout Setup
- 1 Week Delivery
Custom Development Sprint
A focused 2-week agile sprint to build a specific feature or custom app module. Ideal for extending functionality.
- 100 Hours of Dedicated Dev Time
- Solution Architect Supervision
- Code Review & Documentation
- Deployment to Staging
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