How does a project with Midocean start?+
With a discovery call about your processes, users and current systems. We then confirm which service fits, send a written proposal with the scope and commercial terms, and schedule the work once you approve it.
Does every engagement follow the same phases?+
No. Every engagement follows the same rule, that each stage ends with a deliverable and your sign-off, but the stages fit the work: four steps for a Starter Pack, five phases for a full implementation or an Odoo migration, and a ticket workflow for support.
What do we sign off during an implementation?+
The blueprint, a walkthrough of the working prototype, the migrated balances, user acceptance testing and the go-live itself. Each phase ends with one of these approvals before the next phase starts.
Who will work on our project?+
A named team. ERP consultants and business analysts lead discovery, Frappe developers with QA and DevOps handle the build, and functional consultants and support stabilize go-live. The people are listed on our team page.
Do you modify the ERPNext core?+
No. Fields, DocTypes, workflows, reports and integrations ship as separate Frappe apps in Git, so ERPNext and Frappe can still be upgraded.
How is support handled after go-live?+
Through Midocean Helpdesk under an AMC hour or ticket pack. Every request is a ticket, there is no phone or WhatsApp support, and any change that needs development is estimated separately before work starts.