Helpdesk-based ERPNext support operations
ERPNext AMC and Hypercare support plans
Choose prepaid hourly or ticket-based helpdesk support for eligible ERPNext issue analysis, user assistance, post-go-live stabilization, Frappe Cloud log checks, documented outcomes, and transparent plan validity.
Transparent prepaid support pricing
- Hourly AMC and Hypercare packs: 100 hours for ₹1,80,000; 300 for ₹4,50,000; 500 for ₹6,25,000; or 1,000 for ₹11,00,000.
- Ticket-based AMC packs: 100 tickets for ₹1,50,000; 300 for ₹3,90,000; 500 for ₹5,00,000; or 1,000 for ₹8,00,000.
- Pack validity is three months, six months, or one year as shown; unused capacity lapses without carry-forward, refund, or exchange.
- All plans require 100% advance payment and operate through Midocean Helpdesk during stated business hours.
Scope and support governance
- Eligible scope includes issue analysis, user assistance, existing-configuration troubleshooting, workarounds, closure notes, and limited Frappe Cloud log or backup verification.
- Each ticket covers one distinct issue; hourly effort includes analysis, reproduction, scheduled online troubleshooting, assistance, documentation, and closure updates.
- Customization, development, new reports or scripts, external API work, third-party server management, server migration, and on-site visits are separately estimated.
- Online sessions are scheduled only against a valid helpdesk ticket; phone calls and informal support channels are excluded.