Helpdesk-based ERPNext & Odoo support for UK businesses
Stop struggling with slow queries or developer downtime. Secure reliable, silver-certified support pods covering functional bugs, custom app maintenance, and DevOps audits.
UK Consulting + Certified Dev Pods
Midocean merges UK enterprise project governance with an optimized, certified development center. Clients receive local architect-led roadmapping, and scalable configuration at highly competitive engineering rates.
UK Enterprise Architects
Discovery, blueprinting, scope governance, and local compliance audits.
Certified Development Engine
Custom whitelisted coding, rapid configurations, API integrations, and L1-L3 helpdesk support.
Reliable, enterprise-grade L1-L3 support at your service
We use specialized tools like Sentry, GitLab, and Frappe Desk to triage and resolve issues under strict SLAs.
Ticketed Helpdesk
L1 to L3 functional and technical troubleshooting through Midocean Helpdesk, with every request tracked to closure.
Proactive Monitoring
Automated RAM, CPU, Redis, and MariaDB slow-query checks. We intercept hosting hangs before they impact your UK operations.
Minor Enhancements
Use your hours bank not only for bugs, but also for small developments, new fields, print format tweaks, or custom reports.
Secure Backup Cycles
Configuration of daily server snapshots and encrypted off-site database backups (e.g. AWS S3) with recovery drills.
Certified Engineering Pods + UK Consulting
Our enterprise model bridges local UK architects with a scaled, certified partner developer center to secure robust, stable outcomes for your business.
1. Local UK Architecting
Our seasoned UK consultants lead technical workshops, map out detailed workflows, analyze compliance rules, and build your scope blueprint face-to-face or on convenient local hours.
- Precise scope protection
- Direct Slack/Teams syncing
2. Certified Engineering Hub
We route custom whitelisted extensions, backend hooks, configurations, and complex print formats to our Silver Partner certified developer pod, working in rigorous Git environments.
- ISO certified code hygiene
- Scaled custom engineering
3. Significant Value
By structuring execution efficiently through our certified scale developers, you bypass traditional high-margin agencies while keeping architectural oversight intact.
Flexible Hours Bank Packages
Support answers
Learn about rollback procedures, hours validity, and response policies.